Returns & Exchanges
At London Lash Pro, we want you to be completely satisfied with your professional supplies; therefore, we offer a 14-day return window for unused and unopened products in their original packaging. Please note that for hygiene reasons, certain items such as eyelash adhesives and tweezers cannot be returned once the seal is broken.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization form.
Prepare Your Package
Securely pack the unused items in their original London Lash packaging, ensuring that all protective seals remain intact to qualify for a full refund.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the parcel back to our UK distribution center.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing